The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:-
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:-
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years (as required by HMRC)
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access.
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object.
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me.
For purposes of EU data protection law, I, Mark Wingrove am the data controller of your personal information. If you have any questions or concerns, you may contact me at:
karmasuitsya@outlook.com
Alternately, you may mail me at:
Mark Wingrove
24 Hampstead Road
Dorking
Surrey
RH4 3AF
UNITED KINGDOM
FITTINGS:-
Please refer to the Fitting section in the Description of each garment for information
We have many garments that are One Size, ( O/S ), which are very flexible for fitting and are usually elasticated. Some garments are also available in One Size Plus.
WASHING INSTRUCTIONS
SILK
We recommend hand wash using non-bio detergent and air dry or
DRY-CLEAN or MACHINE WASH [silk process]
DO NOT TUMBLE DRY
IRON at low heat [•]
COTTON
We recommend hand wash using non-bio detergent and air dry or
DRY-CLEAN or MACHINE WASH [cotton process]
Tumble Dry Low Heat
IRON at medium heat [••]
NB we use natural dyes in our cotton and Brocade Silk products and highly recommend washing them separately in a cotton laundry-bag for the first wash, just in case.
N.B. Our partners may have different instructions, please see their labels.
We use beautiful eco friendly packaging as standard.
Speak to us in confidence on karmasuitsya@outlook.com
Planned stocking discounts and volume scales apply.
Option: Own branding at scale.
We are not currently taking custom orders. We may resume this service in future.
Because we let the vintage silk do the talking and we just “glue it all together beautifully” with love.
Our garments, our designs.
We use fine quality, ethically sourced materials. Our silks are from quality vintage sari and as such the provenance is unknowable. Each gament is unique. All items are handmade in India and small imperfections are considered unique pattiner and part of their natural beauty.
Please Note. Every effort is made to ensure the colours of our silks are represented accurately in our photographs, by using natural light and electric lighting from various angles. Some patterns are beautifully complicated and show up on different screens as different hues, so if you need a specific colour, let us know. WE STRONGLY SUGGEST YOU TURN YOUR SCREEN BRIGHTNESS TO 50% or higher to see the colour correctly.
It is no problem to return it to us for a refund.
Please return the item/s by tracked or signed-for mail & message us with the tracking number details.
We recommend Royal Mail Tracked 48 service available online via Royal Mail Click & Drop: https://parcel.royalmail.com which is cheapest & covers insurance for lost items. (Items may be returned by regular mail but any items not returned by tracked mail will be at your own risk if the item is lost.)
When received, providing it is in the same condition as it was dispatched, we will refund you within 72 hours. The item must be unwashed, with original tags & returned in its protective bag.
Return address is;
Karma Suitsya c/o Mark Wingrove
24 Hampstead Road
DORKING, Surrey
RH4 3AF, UK
Customers returning goods from outside of the UK for refund; you are responsible for any customs charges incurred by us. Items should be returned with original postage labels & documentation from parcel, & labelled "Return of Goods to Sender” When purchasing the return postage labels the courier will cancel the original customs & original address labels. You will then NOT be charged for local sales tax, local Export duty, Customs duty & we won't be charged for UK customs duties. Our Email & Telephone Number for Customs is karmasuitsya@outlook.com & +44 (0) 7483 891633.
For returns from US we recommend;
USPS First-Class Package International Service® (FCPIS®) , which is a good economical service to return items www.usps.com/international/first-class-package-international-service.htm On the USPS Customs Form “2976-R”, section 1 (shipment information); please tick “Returned Goods” box and section 14; AES Exemption) “§ 30.37 (a)” box and lastly section 22 (Nondelivery Instructions) Return to Sender box.
Other couriers may also offer a competitive service. No need to send by an express service